Find answers to frequently asked questions (FAQ) regarding our Digital Imaging products & services. This section applies to EC6000, EC7000, EC7500, RDM SYNERGY, RDM SYNERGY II and RDM Connect series scanners.
- How can I acquire the software or drivers for my RDM scanner?
- How do I feed a check through the check scanner?
- How come the LED on my scanner never goes Green?
- What do beeps mean after scanning?
- How come my check scanner does not frank?
- How do I order a replacement franker for my check scanner?
- How do I connect my check scanner to a credit card terminal?
- How can I program the RDM check scanner to work with my application?
- How do I get my check scanner repaired?
Q: How can I acquire the software or drivers for my RDM scanner?
The reseller or service provider you purchased the scanner from should have supplied an application. There are numerous applications for both PC and credit card terminal configurations. Many are third party applications. If it is a PC or a web-based application, drivers will be installed at time of initialization.
Q: How do I feed a check through the check scanner?
The check cannot be inserted into the scanner until the application allows it. This is indicated by the LED on the front of the scanner changing from Amber to Green. At this point you can insert the document. It must be fed with the MICR line to the right, and inserted squarely against the right edge of the feed tray as indicated by the icon on the scanner insertion tray.
Q: How come the LED on my scanner never goes Green?
The idle state for the scanner is solid Amber, it only changes to Green when the application instructs that a document is to be fed. Refer to the installation guides for more details on LED status.
Q: What do beeps mean after scanning?
- One short beep with the LED flashing Green indicates that the unit was successful in reading the MICR line
- Three short beeps with the LED flashing Red indicates that the unit was not successful in reading MICR line.
- One long beep with the LED flashing Red indicates that an error occurred during processing of the captured image.
- One beep during power up sequence is part of self diagnostic test.
Q: How come my check scanner does not Frank?
If you are not able to frank, make sure that your scanner model has the option to Frank. Take a look at the label plate under the device and the model number should end with an F (which means it is a Franking device). If it does not have an F, you have not purchased a scanner with that option. If you do have an F, make sure the Franking Acknowledgement roller is installed. Like most print devices, the franker comes in a sealed package within the same carton your scanner was shipped. The installation instructions are with the sealed package.
Q: How do I order a replacement franker for my check scanner?
The RDM Franking Acknowledgment roller for EC6000, EC7000, EC7500, RDM SYNERGY and RDM SYNERGY II (RDM P/N 6000-6050) can be purchased through most of our distributors and resellers. You may want to try the reseller you purchased your scanner from first, as you already have a business relationship with them. Alternatively, you may call one of the national distributors listed below.
List of Resellers (in alphabetical order):
BenchMark Technologies 1-800-554-4582
BLM Technologies 1-800-358-5574
Cardware International OH 1-800-284-1985
Global Payment Systems 1-800-364-5856
GoldLeaf Technologies 1-877-999-2262
JR's POS Depot 1-877-999-7374
TASQ Technologies 1-800-827-8297
Technique Data Systems, Inc. 1-800-856-8552
The Phoenix Group 1-866-567-9634
The RDM Franking Acknowledgment roller for RDM Connect EC9000 scanners (RDM P/N 6000-6065) can be purchased from select national distributors listed below.
BLM MN 1-800-358-5574
TASQ Technologies CA 1-800-827-8297
Q: How do I connect my check scanner to a credit card terminal?
There are numerous credit card terminals that can use the RDM EC series scanner as a peripheral. The service provider or processor you purchased the scanner and terminal from will supply necessary cables, as well as a check application to run the system. They should be your first point of contact.
Q: How can I program the RDM check scanner to work with my application?
You can purchase an Application Developers Kit by contacting your sales representative. You may also refer to the FAQ for Developers.
Q: How do I get my check scanner repaired?
Your first point of contact to repair your check scanner should be the distributor you purchased the scanner from. You may also contact our Service Depots directly for an RMA number and scanner repair.
List of Service Depots (in alphabetical order):
BLM Technologies, Plymouth, MN 1-800-358-5574
TASQ Technologies, Roseville, CA 1-800-827-8297
Unilink, Rochester, NY 1-800-666-2980 Ext 15