Q: When I power up my scanner, after POST, the LED is solid Red.

A: A solid red light after POST means that the scanner did not successfully pass its self-test.

This means that there is a piece of hardware in the scanner that did not respond to the test.

The solid red light can also be caused by a mis-configuration of the scanner parameters, for example, if a non-modem scanner that has been configured as a modem scanner, the LED will show a solid red light.

If you have verified that the scanner has not been mis-configured, and you still have a solid Red LED, please contact your supplier to get the scanner repaired.

If RDM is your supplier, please call 1-866-479-5981 to get an REA (Return Equipment Authorization) Number, to have the unit returned to RDM for service.

Q: When I scan a document, there are three beeps from the scanner, and the LED is flashing red.

A: This means that the MICR line was not correctly read by the scanner. Try another check to eliminate the possibility of a faulty MICR line.

If the problem occurs with multiple documents, please contact your vendor, or follow your procedures for servicing the unit.

Q: When I scan a check, the LED on the scanner alternates from green to red and I get an error in processing the check.

A: Move the scanner away from any electrical or magnetic interference, such as a power supply or a large monitor, and then power cycle (turn off and then back on) the scanner.

If the problem persists, contact your hardware vendor or follow your procedures for servicing the unit.

Q: After I scanned a document, the LED flashed green for a few seconds. Is there something wrong with my scanner?

A: When the LED is flashing green, it means that it is processing the last document.

This will happen with all scanners and does not mean that there is something wrong with the scanner.

Q: Do I need an extra phone line for the scanner?

A: NO, you do not need an extra phone line for the scanner.

The scanner will be able to work off the phone line you have for the terminal.

In order to achieve this, connect a telephone cord from the RJ11 port (Port A), from the scanner into the RJ11 port on the terminal, and have another telephone cord running from the terminal to the wall socket.

This way, both modems, the scanners' modem and the terminals modem will work on the same phone line.

Q: What happens if power outage?

A: The images that are stored in the scanner will stay in the scanner's memory, even if there is a power outage.

They can only be deleted if a command is passed to the scanner to delete the images.

Can't find an answer to your questions, please don't hesitate to send us an email