Business Partner Code of Conduct

RDM Corporation and its affiliates (collectively, “RDM”) requires its employees to act ethically and responsibly and it expects its business partners to share this commitment. The purpose of this Business Partner Code of Conduct (“Partner Code”) is to clarify our expectations with respect to the standards of business conduct that RDM expects of its business partners.

Resellers, referral partners contractors, consultants, vendors, Business Partners, agents and other providers of goods and services who do business with RDM worldwide (collectively “Business Partners”) are expected to operate their businesses in compliance with this Partner Code.

In alignment with our values, we are committed to striking the right balance across shareholder groups, clients, employees, Business Partners and communities. Our values are built on providing excellent service to our clients and each other, a work environment that promotes teamwork to succeed, taking personal responsibility for high performance, diversity, innovation and integrity in everything we do. RDM and all of our employees, have a duty to comply with applicable laws and regulations, and are expected to behave responsibly and ethically.


Code of Conduct Principles

Although there may be different legal and cultural environments applicable to its Business Partners, RDM expects its Business Partners to conduct business responsibly, with integrity, honesty and transparency and to operate in accordance with values comparable to ours and in a manner which is consistent with prudent business practise as follows:


1.       Compliance with Laws and Regulations

Business Partners Business Partners must ensure they conduct business in compliance with all applicable laws, rules, and regulations of the jurisdictions in which they operate. This included, but is not limited to, laws and regulations relating to environmental, occupational health and safety, labor practices, privacy and anti-corruption


2.       Conflict of Interest

In their relationship with our employees, Business must not try to gain improper advantage or preferential treatment for other relationships they may have with us.


3.       Gifts and Entertainment

The nature of the gifts or entertainment must not, by their quality, quantity or timing, be used by Business  to  gain  improper  advantage  or  preferential  treatment.  We expect that Business
Partners will maintain appropriate records of exchanges of gifts and entertainment with our employees.


4.       Anti-bribery and Anti-Corruption

Business Partners must not engage in any conduct that would violating anti-bribery or anti- corruption laws. In addition to compliance with anti-bribery and anti-corruption laws, Business Partners:

  • Shall not provide bribes or kickbacks to public officials;
  • Shall not provide bribes or kickbacks to anyone in the private sector;
  • If requested, will certify, on an annual basis, compliance with anti-bribery and anti- corruption laws
  • Shall maintain detailed financial books and records in accordance with applicable anti- bribery and anti-corruption laws
  • Shall promptly notify RDM of any changes in circumstances that would make its representations or warranties inaccurate or


5.       Inside Information

In their dealing with RDM, if Business Partners become aware of confidential inside information about RDM or our clients, we expect Business Partners to have in place policies and procedures for the proper handling and use of that information. These policies and procedures must meet applicable legal and regulatory requirements to prevent inappropriate access or disclosure of confidential inside information.


6.       Privacy and Information Security

Business Partners must store information as agreed with RDM and have appropriate  information security policies and procedures in place to secure access to our information. Business Partners must notify us promptly of any actual or suspected privacy breaches, security breaches, or losses of our information.


7.       Business Resumption and Contingency Planning

For some services performed by Business Partners, due to the significance impact on our business, RDM expects that the Business Partners’ business continuity and disaster recovery plans are developed, maintained and tested in accordance with applicable  regulatory, contractual and service level requirements.


8.       Outsourcing and Subcontracting

RDM recognizes that outsourcing is a practice that Business Partners may use to promote innovation, fill resource gaps, and/or create operational efficiencies. We also recognize that Business Partners may need to use subcontractors in the performance of services. However, we expect Business Partners not to subcontract services they perform for us or outsource activities that directly impact the delivery of goods and services to us, without our prior written approval. In situations where approval is given, it is important for us to know the locations of where the work will be performed and the parties involved in the provision of the services.

In addition, Business Partners must monitor the outsourcing or subcontracting arrangement to ensure it complies with the Business Partners’ contractual obligations and with this Code, and provide evidence of such monitoring upon request.


9.       Labor and Employment Practices

Business Partners must maintain workplaces characterized by professionalism, and respect for the dignity of every individual. Business Partners must respect the diversity of their employees, clients, and others, including respect for differences such as gender, race, color, age, disability, sexual orientation, ethnic origin and religion. Business Partners must not tolerate harassment, discrimination, violence, retaliation and other disrespectful and inappropriate behaviour.

Business Partners must provide equal treatment to people with disabilities whether visible or non-visible, with respect to the use and benefits of company services, programs, goods and facilities in a manner that respects the individual’s dignity and that is equitable to all staff.

Business Partners must abide by applicable employment standards, labour, non-discrimination and human rights legislation. Where laws do not prohibit discrimination, or where they allow for differential treatment, we expect Business Partners to be committed to non-discrimination principles and not to operate in a way that differentiates unfairly.

Business Partners must be able to demonstrate that, in their workplaces:

  • Child labour is not
  • Discrimination and harassment are prohibited, including discrimination or harassment based on any characteristic protected by
  • Employees are free to raise concerns and speak up without fear of
  • At RDM’s discretion, Supplier or RDM will complete the appropriate and reasonable background screening, including investigations for prior criminal activity, have been done to ensure the integrity and good character of the Supplier’s
  • Clear and uniformly applied employment standards are used that meet or exceed legal and regulatory


10.     Health, Safety and Environment

RDM expects Business Partners to provide healthy and safe workplaces and comply with relevant health and safety laws. RDM expects Business Partners to provide all their employees with adequate information and instructions on health and safety concerns and to enable their employees to meet their responsibilities for the maintenance of a healthy and safe workplace.

Business Partners should be dedicated to taking responsibility for achieving  good  environmental practices and operating in a sustainable manner.


11.     Record Keeping

Business Partners must not destroy our records that may be relevant to any pending or threatened legal or regulatory proceeding of which the Business Partner becomes aware. Business Partners must maintain adequate internal records to ensure proper compliance with their obligations to RDM.


12.     Code Compliance and Monitoring

RDM expects Business Partners to comply with this Partner Code . For some services, because of their significance for our business and the type of activities they involve, we may require a Business Partner to periodically confirm in writing, that they meet the requirements of this Partner Code.

Failure to comply with this Partner Code may result in termination of a Business Partner’s relationship with us.

For more information please call 800.567.6227 or CONTACT US
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